Giới thiệu công ty:
Talentnet is now acknowledged as the leading HR consulting firm in the country, with nearly 20 years of experience in the local labor market. With the mission “Make a difference in the lives of every employee”, Talentnet is passionate about contributing to a better working life for Vietnamese employees through professional HR solutions designed to meet the diverse needs of Vietnamese and international clients.
Customer Experience Intern
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Mức lương:
Dưới 10 triệu/1 tháng
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Chuyên môn:
Dịch vụ khách hàng/Vận hành,Hành chính, nhân sự
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Địa điểm:
Hồ Chí Minh
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Tính chất công việc:
Full-time
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Kinh nghiệm làm việc:
Không yêu cầu có kinh nghiệm
MÔ TẢ CÔNG VIỆC:Role Objectives:
Support to work closely with stakeholder to deliver CX project successfully including (but not limited): Manage CX metric measurement, be coordinator in CX project to enhance customer experience, support communication, email channels to customer.
Job Description:
- Support and manage customer survey system.
- Follow up & work closely with DXT team to enhance the system.
- Coordinate with BU to fulfill customer contact data (name, email, VIP…).
- Build, run reports, and do analysis related to customer satisfaction, including: NPS/ CSAT, response rate for by cooperate & per BU.
- Monthly updated report to related stakeholders.
- Work closely with stakeholders to run CX project including:
- Managing the timeline of project.
- Prepare & support admin tasks (collect data, communication documents, arrange meeting…).
- Prepare, propose and enhance CX communication including email template, customer list preparation, send communication out.
YÊU CẦU ỨNG VIÊN:- 3rd or final year university student majoring in Human Resources, Business Administration, English, Economics and relevant. The expected graduation date should be after December 2025.
- Must have student confirmation/letter of internship introduction from university.
- Ability to work full-time in 6 months.
- Interested and passionate about administrative processing or seeking to develop a career in the HR field.
- Eager to learn, patient, careful and detail oriented.
- Ability to maintain a high level of discretion and confidentiality.
- Ability to work full-time in 6 months.
- Have planning, time management and organization skills.
- Have interpersonal and communication skills.
- Proficiency in MS Office.
CHÍNH SÁCH ĐÃI NGỘ:- Attractive internship allowance.
- Accident Insurance.
Location: STAR Building - 33 Mac Dinh Chi Street, Da Kao Ward, District 1, HCMC.
Working time: Monday to Friday (9h00 - 18h00)
CÁCH THỨC ỨNG TUYỂN:
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