Giới thiệu công ty:
Join ELSA, a Silicon Valley based fast-growing startup with the most powerful artificial intelligence technology that detects pronunciation accents. We’re on a mission to help people to speak English with confidence, and empower them to reach their potential.
Since launching in 2016, we grew organically to over 18 million users worldwide. Elsa has offices in Silicon Valley (USA), Lisbon (Portugal), and Saigon (Vietnam).
We have built out our track records with high calibre teams:
- “The Best Digital Learning App” at Reimagine Education 2016
- The 2016 winner of the world’s largest startup competition SXSWEdu Launch
- Recently invested by Google AI’s fund
- Recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper); and Top 4
- Companies Using AI To Transform The World (by Forbes)
- Proven mobile app product with a growing user base of 20 million people from 101 countries
Thực Tập Sinh Global Customer Support
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Mức lương:
Thỏa thuận
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Chuyên môn:
Dịch vụ khách hàng/Vận hành,Khác
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Địa điểm:
Hồ Chí Minh
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Tính chất công việc:
Part-time,Full-time,Thực tập
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Kinh nghiệm làm việc:
Không yêu cầu có kinh nghiệm
MÔ TẢ CÔNG VIỆC:-
Respond to customer queries in a timely and accurate way, via email, chat, and phone
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Identify customer needs and help customers use specific features
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Update our internal databases with information about technical issues and useful discussions with customers
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Share feature requests and effective workarounds with team members
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Follow up with customers to ensure their technical issues are resolved
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Gather customer feedback and share it with our Product, Sales, and Marketing teams
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Ensure the customers are well supported and happy with our service.
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Assist finance team to track revenue for Influencing channel
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Assist Finance to review and work on disputes
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Assist trainer to create a user guide
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Assist finance to send monthly invoices and check payment status from clients
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Other ad-hoc tasks as assigned by the head of the department
YÊU CẦU ỨNG VIÊN:- Work at least 32h per week.
- Experienced in a similar position in startup companies or fast-moving environments (preferred)
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Proficient in using common computer/technology applications
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Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
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Demonstrate an appropriate sense of urgency for contact response time in the face of the variable workflow.
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Demonstrates effective communication, composure, and professional attitude
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Meticulous, excellent organizational skills, with an ability to prioritize important projects and handle high pressure
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Good command of English
CHÍNH SÁCH ĐÃI NGỘ:-
Monthly allowance
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ELSA Premium Account during internship
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Flexible working hours
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Company Happy Hour and internal activities
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Working and training with seniors
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Experience the true startup spirit of a fast-growing and well funded Silicon Valley startup
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Opportunities to grow professionally and play a critical role to shape the next stage of our company\'s growth
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Opportunity to create an impact on the lives of 1.5 billion language learners around the world
CÁCH THỨC ỨNG TUYỂN:
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