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Introduction
https://www.theanimaldoctors.org/
Animal Doctors International is a full-service veterinary clinic driven by a passion for excellence. We provide compassionate clinical care, state-of-the-art technology and highly-skilled international veterinarians to deliver on our promise of exceptional service and personalized care for your loved pets.
Our entire staff is committed to maintaining international standards and treating all animals with loving care in every check-up, procedure, or surgery.
Day to day, you will be the energetic face of Animal Doctors International, always ready to meet and greet customers & their pets with a welcoming and positive approach. You are the first impression a current or potential customer sees or hears and are representative of all that we represent.
You will handle the booking appointments and registering new clients, deal with all incoming calls and emails/messages, manage the reception space, help with managing questions and generally be a point person for all staff!
The perfect person for this role will get to know our customers, be able to greet people by name, and build a strong relationship with all you come into contact with. You will communicate some of the amazing care provided by Animal Doctors International, support our customers through both great experiences and sadness, and should love helping people!
To be considered for this role, you will have at least 1-year of Reception experience within a customer-facing environment. You will be a top-class communicator with a warm personality and proactive nature. You will be service driven and love to ensure a fantastic impression on everyone you meet!
Customer Services Staff
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MÔ TẢ CÔNG VIỆC:Animal Doctors International is a full-service veterinary clinic driven by a passion for excellence. We provide compassionate clinical care, state-of-the-art technology and highly-skilled international veterinarians to deliver on our promise of exceptional service and personalized care for your loved pets.
Key Responsibilities
- Serve as “Ambassadors” – creating and maintaining goodwill for the hospital.
- Answer and triage phone calls, emails, messages from clients.
- Troubleshoot issues over phone calls, chat and handle customer complaints.
- Make calls, follow up and update on lists of customers.
- Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
- Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
- Relay appropriate information to/from clients to doctors and/or management.
- Quickly understand client needs and initiate the process of meeting those needs.
- Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
- Maintain proper documentation in the electronic medical record
- Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
- Present and explain fee estimates for treatment/surgery to clients.
- Process payment transactions
YÊU CẦU ỨNG VIÊN:What We Are Looking For
- Good English communication skills.
- Accept candidates without experience.
- Great phone skills. Great client service skills.
- Must be friendly, outgoing, “people-oriented.”
- Well groomed, organised and detail oriented.
- Ability to handle money accurately and honestly.
- Must possess sound decision making skills and multi-task while working in an environment of stress.
CHÍNH SÁCH ĐÃI NGỘ:Why join us?
- Negotiation Salary. Competitive remuneration package
- Dynamic, supportive environment
- International Company with many different nationalities. Work an International working environment
- Excellent Salary Scale & Year-End Salary Review
- Frequent Team Building Activities
- A rewarding & meaningful role where you make a difference in pets’ lives
Ready to Join Us?
If you’re ambitious, creative, and ready to tell stories that make a difference, we’d love to hear from you! Send your updated CV in English and be part of our exciting journey.
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